FAQ

FAQ
Please take a look at our below Frequently Asked Questions. If you have any further questions please feel free to contact us.

Q: Is there a teacher available in my area? Where do students and teachers meet?
A: Yes, there should be teachers available in your area. We will negotiate with our teachers in regards to commuting possibilities if not.
A: We require that students and teachers meet in public places, such as cafes, parks, or the local library. All places are subject to approval.


Q: How much do teachers cost, and why?
A: The price per hour for teachers depends on the difficulty level requested, experience, credentials, and our student evaluation scores. Our most expensive teachers are the ones with the most credentials, who teach the hardest classes and who have the best evaluation scores. Please contact us for specific information.


Q: What happens if a student (or teacher) misses a class? What happens if someone is late?
Tardiness and Policy
Our policy is that for every scheduled class, teachers and students should plan on arriving 10 minutes early. This gives enough time to find a place to sit, purchase necessary food / drink, and get ready for the lesson.
Any tardiness should be reported to Hills Learning in our feedback forms.
Teacher:
If a teacher arrives at the exact point the lesson begins, they must be ready to teach. If the teacher arrives but is not ready, the ending point of the lesson will be however long it takes the teacher to get ready, up to 15 minutes. If a teacher is over 15 minutes late, the student can consider the class missed (see missed classes).
Student:
If a student is late to class, they must notify the teacher. If the teacher does not hear from the student after 15 minutes, the class will be considered missed.
If a student is late but notifies the teacher, it is at the teacher’s discretion to continue the lesson or not. Please note that after 15 minutes this class is considered “missed”, and the student technically has no right to get a refund, unless in medical emergencies.

Missed Classes
A missed class is defined by either a teacher or student being over 15 minutes late to class. Please note that it is both the responsbility of the student and the teacher to arrive to class 10 minutes early, so in retrospect this is actually 25 minutes late.
Teacher:
If a teacher misses a class, the student gets the next lesson free with that teacher, plus a 25% discount off the next lesson with that teacher. The student must report this in our feedback forms within 48 hours of the lesson to receive any discounted classes.
Student:
If a student misses a class, they will be charged full price for that class. The only exception is a medical emergency.


Q: What is your cancellation policy?
A: Cancellation
Single Lesson: If a teacher or student wishes to cancel, they must inform each other and Hills Learning by 3pm of the proceeding day. The only exception is a medical emergency. Students will be charged up to full price for classes that are canceled less than 24 hours before.
Package Lessons: A student must cancel their package within 7 days of purchasing to get a refund. They will get a refund for their unsued portion.


Q: Do you provide texts for students and teachers?
A: We can provide recommendations and references for teaching materials, but the teachers are responsible to provide their own curriculms. This gives flexibility to teachers to create a curriculm geared towards the student’s needs.


Q: How do the evaluations work, and how do I get my money back?
A: If the introductory lesson doesn’t work out, please tell us so in our feedback form within 48 hours of us sending it to your inbox. We’ll give you the next teacher introduction for free.